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Enables Security Levels

  • Grant access where necessary to improve business efficiency
  • Allows for granular control over who has access to what sensitive data of your clients
  • Get improved data integrity, privacy, and supportive, efficient data access

Drive Customer Service

  • Deliver amazing customer experiences every time
  • Drive customer service with a really orderly approach to manage your customer data

Plan & Execute Leading Marketing Campaigns

  • Get social, marketing, and customer care solutions
  • See how our marketing and sales solutions can work for your business
  • Deepen your customer relationships by creating Marketing campaigns for them

A New Approach to Sales!

Get end-to-end enterprise CRM implementation services and develop custom CRM solutions built on Microsoft.NET which is tailored for your line of business application.

Retain the existing customers and find new ones which is why many successful companies are opting dynamic CRM for better growth. It is very effective to use a sales pipeline to the customer service desk, from initiating and tracking a marketing campaign. IT Company Cocos Island helps firms with their existing systems and start from scratch with fast, flexible, and affordable Microsoft Dynamic CRM Solution.

What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer.

What is a Microsoft Partner?

A Microsoft Partner is an independent company that provides value-added services and products to Microsoft customers.

Do I need a Microsoft Partner for my CRM Online Account?

No, but having a partner can help ensure that your CRM Online deployment is a success. xRM offers several free and premium services that can help you get up and running more quickly and to do more with your CRM Online subscription.

Can I use Microsoft Dynamics CRM Online on my Mac?

Yes, you can. There are several ways that you can go about doing this

Does Microsoft Dynamics CRM Online integrate with Google Docs, Google Calendar, Google Adwords, and Google Analytics?

Yes, integration of Microsoft Dynamics CRM Online and Google web services such as Drive, Calendar, Adwords, and Analytics is possible using third-party solutions.

I am using Gmail for my email. Can I still leverage CRM and track my emails?

You can enable inbound email tracking from gmail by using gmail’s POP capability and configuring the email router to download email from Gmail via POP3.

Who hosts my CRM Online data?

Microsoft hosts your data.

Is CRM Online secure?

Yes. Microsoft has gone to great lengths to make CRM Online the most secure cloud service available. CRM Online is certified as ISO 27001, EU Safe Harbor, and EU Model Clauses compliant and is registered as part of the Cloud Security Alliance Security, Trust & Assurance Registry.

Can I use CRM Online on a tablet or smart phone?

Yes. CRM Online (Sales functions only) now works on the iPad. There are also applications available for iOS, Windows Mobile, Android, and Blackberry devices, such as the excellent CWR Mobile CRM, that provide greater functionality and work on a greater number of mobile platforms.

Is CRM Online part of Office 365?

CRM Online and Office 365 are both hosted in the Microsoft cloud. They are separate services, but are part of the Microsoft Online Services platform.

What happens to my data when I cancel my subscription?

Microsoft will delete it after several email warnings. It is important that you backup your database before you cancel.

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